About: http://data.yelp.com/Review/id/Pw7GC5cHmjbhxPvy-KgRFg

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About: http://data.yelp.com/Review/id/Pw7GC5cHmjbhxPvy-KgRFg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-13 00:00:00 (xsd:dateTime)
itemReviewed	Starbucks
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I used to love this Starbucks, but thanks to 1 employee (supposedly a supervisor on duty) named Claudia, I have changed my mind entirely. The regular staff is fantastic and so quick to remember their "regulars", but not Claudia. I have had a few indirect encounters with her, and see how she treats her customers and it's quite alarming that a manager can manage employees and not know how to respect the customers that keep stores in business. It's always uncomfortable watching her snap at customer's when they have questions about drinks listed on their menu. Unfortunately the last time I went into that location with my husband, we ordered our usual drinks, which is just coffee with cream. The staff always spoils us and usually knows our order before we even say a word and start making our drinks. Unfortunately, Claudia took our order and just like she is typically rude and impatient with her customers, we finally got the treatment that makes us cringe with awkwardness. We ordered our coffees with cream, pretty basic, and she hands us 2 plain coffees in the wrong sized cups and pointed over to the self serve bar area to pour our own cream. We told her the staff usually makes it for us, and she stared through us and stated she was the manager on duty and they don't put cream in because the customer needs to do it. My Husband looked over at the bar and there was no 2% milk over there and asked how he's supposed to get his milk if it's not there. She looked so annoyed and made a statement that she'll do it this one time since it wasn't out. At that point we didn't even want our drinks, since her goal was to prove that she is in charge and doesn't believe in customer service. When we asked her to cancel our order, instead of apologizing and trying to fix the issue, she become annoyed and tried blaming us for her making the wrong sized drinks. Rather than refunding the money, she told my husband that she refuses to serve him...after we told her we didn't want the drinks. Apparently because we declined her service or lack of it, she had to make herself feel better by refusing to serve the people who didn't want it in the first place. Crazy how one bad experience can ruin an entire reputation. Very disappointing.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Francine

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