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  • My 1-bedroom apartment move was done competently, but I'll avoid using them again. I'll start with the good . . . once they finally arrived, my movers were nice folks who clearly knew what they were doing. I had some minor damage to one item but they seemed to have worked very carefully in general. They were friendly and helpful. The move itself went pretty smoothly, so normally I'd only have good things to say. The bad . . . My largest issue is that the estimate was WAY off. As in, I paid double what I expected. Some of this was due to traffic and some other small things that were from my end, but even during the move, they kept underestimating when they'd actually be done. The movers themselves said that underquoting had been a problem with their office lately, so I think AA needs to adjust their metrics. Lowballing works short-term but not if you want repeat customers! The movers were also a half-hour late but didn't call and let me know. Calling the office number yielded nothing. I had no idea of knowing if they were going to no-show or not for a half-hour when time was already tight. Not very fun. It's a busy season for moving right now, so maybe they were just having a rough patch based on the other happy reviews, but I can't say I'll be going out of my way to try them out again.
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