The ladies here are nice, but the service really sucks. I placed my order at 12:27pm and after waiting 25 minutes, I went up to the front and apparently no one processed the order. Not lying about the time either. I know people can be over dramatic about waiting 5 minutes and say they waited over 10. I looked at my watch at the counter and it was 12:52pm. The ladies were Sally, Ana, and Esther. They comped the bagel I ordered, but still, how could my order get forgotten. The only reason I confronted this issue is because people that came in after us got their food before we did. I got my refund and just went to McDonald's.