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  • I've been to a few locations of The Works in the past and I'm glad to see that they've mastered a fairly consistent aesthetic and theme as well as the level of customer service. This was my first time at the Port Credit location. This one is a touch smaller than some of the others I've visited but with several sections as well as a great summer friendly patio there is no shortage of seating. No issues with service and pricing as it's what I've come to expect from this company and it's fair and consistent. I think my issues today lay with the quality of the burger. With so many varieties I feel like it's difficult for the kitchen to perfect any one burger truly well. My biggest pet peeve is a dry burger patty and even after making that clear today it's exactly what I got. I was told that the burgers are cooked to a standard medium well, and there is no variance on this unless you want it cooked more. The server assured me that even at that temperature it was going to be a super juicy burger - it wasn't sadly. Charred and bone dry inside. The burger was the Gettin' Piggy With it, which is on their Top Ten list, so maybe I expected more? I don't think this is true of the brand as I've been to the Brampton and Toronto locations and always had an exceptional burger experience. This one was actually a hard sell for me and required a lot of ketchup to get down. Why did I not send it back? Well given what the server said to start I figured that this wouldn't change based on who was cooking it and how they are required to cook it and I was too hungry and in too much of a rush to wait for a fresh burger with potentially the same result. I'm definitely not writing them off because as I said, I know they make quality products (like the onion rings I had today with my burger - awesome!). I'll try them again and see if anything changes Eatcrest Out!
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