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| - I signed up for Yelp solely so I could post a review of Charter. That is how much I hate them.
If you are new to Madison and you don't live downtown - go with someone else. If you are living downtown, sorry, like me, you're probably stuck with Charter.
I have been their customer for 7 years, so my list of woes is long, but I'll just sum up the current one:
I canceled my account towards the middle of June. The account was to be canceled as of 7/1.
On 7/2, I moved.
On 7/8, I returned all my equipment to Charter.
7/9 - present, I am STILL receiving bills for this account (now up to $280!). I have called 4 times and received INCREDIBLY poor service. People who were supposed to call me back have not. All have admitted that, yes, my account is showing up as canceled on 7/1, but that some mysterious "work order" has not been completed. The current agent I am speaking with told me they actually OWE me $19, but that the account still will not be canceled until the "work order" is complete.
Do yourself a favor and get U-Verse or WHATEVER else is available in your area. Charter has a monopoly on downtown Madison and as such, treats its customers like crap.
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