I love places that help you do things yourself and APC does that. My upstairs HVAC had stopped working, I brought in my condensers starting capacitor and fan motor to APC. Paul checked the cap and said that it was good to go and that my fan motor was the problem. They had a the fan I needed in stock, Paul put the appropriate connections on for me and adjusted the fan shaft length to match my old one. Paul made sure I knew what wires went where as one of them was a different color from my old one. He noticed that I had a military ID in my wallet and offed me a discount even though I hadn't asked for one. Installed new motor and HVAC was up and running. Great service, I will definitely go back.