| rev:text
| - This review pains me in many ways. I am not here to bash. I would really love if the owners can address the problems within their new establishment so it is successful for years to come.
I'm a Las Vegas local and cyclist. The town of Blue Diamond is a hub of our outdoor community, and I'm there a couple times a week. I really anticipated the opening of Cottonwood. Since their opening, I have been in to eat 3 times and stopped in for a drink once.
Let me start with some positives so it is clear my intentions are good. The location of Cottonwood could not be better, and the owners have gone out of their way to be respectful of the residents of the small town they live and operate in. The building is absolutely beautiful. The quality of the work and the small details really make it shine. You can tell a lot of heart went into it. The food choices are not plentiful but are well thought out, light, and healthy. The prices are reasonable. The coffee is delicious.
Sounds great right?...then you encounter the service. The problems here are numerous. You start by ordering at one register regardless of whether you are eating, getting a latte, or a beer. Fine, no big deal if the communication between stations was up to par, however they seem to lack coordination and protocol of who retrieves what for the customer. The cashier is responsible for getting things like desserts and bottled drinks that are at the counter but they forget to give them to you or fail to deliver them to your table with your food order. The times I have ordered food, I had to give the order multiple times and make several corrections despite only ordering 3 items with no modifications. Order a nice bottle of Pellegrino with your meal? Great, so long as you have your own bottle opener with you because it is not twist off and they won't remember to open it. Once when I inquired about a missing item, the person at the bar yelled over to the cashier that he forgot our cake rather than just apologizing and offering to get it. The time I ordered just a beer, I paid at the register and went over to the "bar" to be served. The woman tending bar walked away as I approached leaving only a girl who was under 21 and unable to serve me. After some confusion and running around, they had to go find someone. Finally after about 10-15 minutes, a woman finally walked out from the back and asked if I needed a beer. She seemed very put out by serving me despite I never once made a rude or impatient comment. On my most recent visit the evening of 6/2/18, my boyfriend and I ordered a salad and a pizza. It was 8pm and only about 3-4 other tables were seated. After about 20-25 mins our salad finally arrived. Another 10 minutes later a different woman came out and said they were sorry for the wait but they could only cook one pizza at a time because someone had a food allergy and they couldn't contaminate the oven. Seriously. It was probably another 10 mins...close to 45 mins total before our pizza came out. A pizza that takes about 8 minutes to cook. I don't know if their comment was true or not but we ordered and sat there for a good 30 minutes before anyone gave us a heads up about the wait. How do you basically shut down your service completely to accommodate an allergy so severe that other people's food cannot be cooked in the same oven? And on the other end, who in their right mind would chance eating out if they had an allergy that volitile? It really just sounded like a bad cover up to some other problem. The staff has not been rude in any experience, just extremely inexperienced, undertrained, or uncoordinated.
Finally, to add insult to injury there the tipping. I think it is pretty fair to say that a tip for table service usually runs from 15% for acceptable service to 20% for good service only being more or less in exceptional circumstances. At Cottonwood Station, when you swipe your card to pay, the system allows you to add a tip. There are several options on the screen. The MINIMUM tip they have listed for COUNTER SERVICE before you have received anything is 25%. I am aware that you can hit the "other" button any manually punch in any amount you want but the assumption that counter service should receive a minimum of 25% is insulting, and feels like they are trying to shame customers up front into tipping more than the service is worth.
I know this was long. I hope it doesn't fall on deaf ears. I would love to come back and give a few more stars.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)