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  • My husband brought our car into C&R about three weeks ago. We asked for an oil change and mentioned our check engine light had been coming on and also asked for a full inspection. When they called us to tell us what was needed my husband walked over to talk in person since we live super close. We needed a premium oil change because there was oil gunk that needed to be removed, timing belt was going bad, our spark plugs needed changed, new back tires, and we had a cracked radiator. We were told see you Monday and our bill would be (gulp) $2000. Thankfully I just got a new job that gave me more than 12 hours a week and we just got our taxes too. Anyways Monday comes and thankfully I had the day off. I had to call them around 430 because I hadn't heard anything yet. I was told that they received a damaged radiator and had to order a new one, but still hoping they could finish the car by end of business. At 545 I get a call that the courier was stuck in traffic and they wouldn't be able to finish our car until Tuesday morning. I was assured this time that part was in good condition AND correct.... Tuesday: the part isn't in!!? Where is this courier coming from? Is he still stuck in traffic? Or is this actually just a line I was fed? My husband has to go to work and we need our car for him to go! When they finally call they tell him that the part that came in is wrong and the hoses do not match up, but don't worry it's only going to cost you another $200. So now my husband has to call in since we have no one to take him to work, c&r doesn't offer rentals or to take him to get one, and a bus is out of the question. Wednesday: finally our car is ready! Yay! Everything looks great, sorry we took so long, and this car will give you at least another 100,000 miles..... Since that day our check engine light has come on AGAIN! We called c&r and are told that they have another idea of what the actual issue might "really be" and to go ahead and bring it in, not to worry this should only cost $100, or so.... Our power steering belt came loose...they did fix that for free (that's the 1 star) Oh and our car died last weekend! Thanks c&r!
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