I feel bad disturbing the 5 star trend here as I went here because of the stellar reviews. Besides the 0 pressure sales, Jiffy Lube has this place beat.
I came on a Friday morning and there were two people waiting. I came into the office and there was no one there so I stood for a few minutes then sat down. Another person came in as desk guy came in and he got checked in. The desk guy ran back out.
He came back in and I gave him my keys. At this point I was there about 10 minutes. I waited another 30 minutes and it was time to discuss services. He suggested an air filter which looked dirty so I said to change it, but he checked and they didn't have my type. When I was ready to go 15 minutes later I asked if they checked the air in my tires (part of the full service oil change) as my tire sensors have been going off when it's cold and he said they did, but sometimes it takes some driving for the light in the car to go off. Sensor still went off days later so I had to put air in.
Maybe they were overwhelmed or having a bad day, but I did not get good service and the entire visit was awkward.
Ultimately, I don't mind saying no a bunch of times and paying a little more if it means a smooth and quick visit. I'll be going elsewhere next time.