I had a non-professional experience at this restaurant. I took my grandson out to brunch at the Regent Parkway Waffle House on April 29, 2017.
After 10 minutes I asked the workers about cleaning the table and giving us water and silverware.
A young lady by the name of Nicole came to take our order. I found out later that she was the manager. She brought the water and silverware (no straw)to our table.
We gave her our order.
She told us to hold on, that it would be there soon.
A young man came back to our table without the food we had ordered. He stated "that she,(Nicole) had forgotten what we ordered"(although she was writing on the order pad). He proceeded to ask us for our order again.
Might I say, there was no apology given.
When the order finally arrived, it was not the food that I'd ordered. Nicole came back to the area only to pass us without a word. She instead got her coat and left.
I would have left the restaurant also, but my grandson was excited about me taking him out to eat.
I must mention Jay, the cook. He was more polite than Nicole, the manager. He apologized and gave me the correct order.
The other gentleman that took our order gave me the impression that he was being trained with no one training him. He served the food and worked the cash register. In spite being given the challenge of both jobs, he was very polite.
I vow to never step foot back in that restaurant again. My grandson who is 10 years old felt the same way.
By the way, there were only three tables that had to be served at this time (3pm). All other tables and counter were empty.
I heard the customer behind me say "lousy service". If I could've given a ZERO star rating I would've done so. This restaurant did not deserve more than that.