I'm a former customer at this location and this review is based on my last experience with a certain staff member! I've always had decent service previously.
I went to David's Tea in Toronto at Yonge/Eglinton and was belittled by a female with short red hair when I asked about certain teas. She said there was something leafy in it and couldn't describe the taste. She was loud and had a rude tone, and eyed me when I left after I paid (caught her staring at me rudely when I was at the door and funny, I looked back because I felt I was treated poorly, but I had to buy it for a friend and was camping the next day so didn't have time to deal with crap).
Guess what? I'm a regular customer and spent tons over years and it was raining and I just needed a tea for my friend, but annoyed I let someone with a superior complex be disrespectful so I called when I got him 10-15 minutes later and told her and her keyholder buddy how terrible the service was and the female just talked over me before she lost her patience. My favourite tea is elsewhere anyway and doesn't have "artificial flavourings like David's Tea", but this store location is convenient. I won't be shopping at David's Tea anymore.