I've never reviewed a store before, but I had such a nice customer service experience the other day I have to. This store always has an amzing sale going on - I would never pay full price for anything. I bought a few pairs of jeans for my daughter and when we got them home realized the gigantic security tag was still on one of the pair. I returned to Kohls a few days later to have it removed and the lady working the register gave me an extra 20% my new purchases for my trouble...who still does things like that? They actually appreciate and value their customers. I think thats fantastic. Kohls cash is great, also.
Store has always been clean and orderly when I go in - lines move quickly.
No 5th star because returns are only accepted in the back recesses of the store.