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| - This is my first Yelp review ever. I'm clearly not huge on leaving reviews, I typically just stop going to a place if the food and/or service is bad. I also hate reading people's complaints about places, but tonight's Barro's experience was extraordinarily bad and the service and the food were both horrible.
I love(d) Barro's, so much that I would eat Barro's once a week or so. Tonight made me have second thoughts of ever going to Barro's again or at least this location. I placed a phone order tonight, a Sunday, and I knew it would be busy due to football so I opted to pick up my order rather than have it delivered.
My order was simple, a small hot wing pizza and a small salad with no olives. They informed me it would be ready in 30 minutes which is totally understandable. I arrive 30 minutes on the spot and I'm told it will take another 10 minutes. This does not bother me one bit, I understand how hectic pizza joints are during football season.
What gets me is that the girls at the front had someone they know come in while I was waiting and paid all of there attention to this friend of theirs. An alleged "new" girl was scrambling to find my salad after my pizza came out. 10 more minutes of this poor girl searching for my salad and the other girl apologizing for the "new" girl instead of helping her out is inexcusable and it's exactly what happened. Instead the girl at the front wanted to laugh and joke with this person she knew about who knows what while taking her order and allowed her coworker to fend for herself.
At this point, I just want to get home to catch the game. I leave and when I get home, I open the bag my salad is in and in Sharpie it's clearly written "no olives" but to my surprise, the salad has olives. This may seem like no big de, but I happen to have an allergy to olives and when I ask for a salad with no olives that's what I expect, especially when someone wrote "no olives" right on the box. On top of that, they didn't include the extra ranch I had asked for with the hot wing pizza and the pizza itself was severely undercooked, so much so that the dough itself tasted raw.
Sorry Barro's, I will not return to this location. I may try another location but this experience left a bad taste in my mouth literally and figuratively.
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