I don't know what it is about this location, but both times I've attempted to return an item it's been a complete hassle. And you would think that I would know better, I've spent enough money in this store.
The managers are absolutely useless, can't find a resolution but are quick to be walking around behind the counter asking employees how many credit cards they've sold. Pretty unprofessional discussion in front of customers.
I'll just call the District Manager and sort it out... And save myself the headache.