Please don't bother with these people. First of all, after paying for 4 new windows there were weeks that went by with no communication. No date for installation. No explanation. Calls to their office were answered "we're waiting on the permit". Then we asked the filing date and said we'll contact the city ourselves to see what the deal is. Ahhh, now they have a permit and they're ready to schedule. Ok. Installation day rolls around and no show. Just a call stating the a truck broke down and they'd have to reschedule. The following day? No, a week and a half later. But first thing in the morning. 8am time slot. Then yesterday, a confirmation call stating that they'd be here today first thing. Then another call stating that that was a mistake and they'd actually be here between 10am and noon. Now it's 1pm, and after phone tag and "we cant get ahold of the installer" (their employee is unreachable during the work day?!), we finally get a call stating that they can't make it until 4pm or first thing tomorrow.
Terrible customer service. Terrible experience. And we still don't have the windows! They sure cashed our check though. Many weeks ago. I'm tempted to hold off and post the whole experience (what if this somehow gets even worse?), but this should be enough to dissuade any potential customer. And that is my goal here. Because this company is a poorly run mess.