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  • At 5 pm today I went to the Oakville location for my first (and last) ever Zoup experience. I am feeling a little under the weather, so I thought a nice bowl of soup would be the best thing. When I arrived, the unenthusiastic teenager they had working the Frontline offered to let me taste test any of their soups before purchasing. On my second spoonful (testing the butternut squash soup) I had to immediately spit back up the soup ad it SCALDED my lips and tongue- I cried out in pain and tears filled my eyes. I informed the employee that the soup was far too hot to serve, he turned to his Co worker and asked if the soups had been checked for temperature yet today...to which she replied "I don't know." When this employee went to check the temperature of the soup I had just been given, he said "oh, it's 171 degrees F" Ummmmmm are you people trying to take my skin off? Are you asking for a lawsuit? And after all that, I was offered a lazy "uh...sorry?" And only after I reiterated to the staff how badly I was hurt. I wanted to purchase soup so I joked that maybe I should wait an hour for the soup to be cool and for my tongue to heal, then when I went to pay my debit card was giving trouble going through. I got frustrated and left. They could have at least offered the soup to me for free considering the quite literal pain and suffering they put me through. 171 degrees. Unbelievable. You need to train your staff properly before someone gets seriously hurt! Oh and by the way, it is 2 and a half hours later and I still can't enjoy my own dinner before my mouth feels like it had 3rd degree burns in it. Seriously, I can feel shreds of loose skin in my mouth. THANKS ZOUPS next time I will make my own
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