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| - Terrible customer service. This was my first time
flying with United Airlines and it will definitely be my last. Upon checking in, I had asked the receptionist if my carry on would be fine to bring on the plane. They assured me it would be no problem. (A little smaller than medium sized luggage) I get to the gate, and the woman looks at my bag and says 'Oh my God, that's too big for the plane. We'll have to check it'. Okay no problem maybe the flight is already packed. Although we haven't boarded yet, so not sure how she would know that. Anyway, she wants to charge me $50 for checking in my bag at the gate. Absolutely not, I would have paid the $25 required upon checking in. They charge a 'checked bag handling fee'. Her tone was annoyed when I told her I wasn't paying this extra fee, especially since I asked the front if I would have any problems. Her solutions were to either pay that or head back to check in, to check in my bag and she'd put me on a later flight. Well I ended up paying, thinking I would get someone on the phone when I return home. Well to top off that morning, every single person ahead of me, who brought a bag on the plane, had a bag almost double my bag size! Talk about annoyed.
Now, I've tried to contact United Airlines for a refund, but of course, there isn't a number to speak directly to someone.
Don't waste your time and money with United. They still have a lot of things to work on. And I'm annoyed with myself because I forgot about their recent issues with guests on a plane, but never again will I do this to myself.
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