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| - I went the the AHWATUKEE Best Best in Phx, Az and hear is my horror story.
I got a new number and cell HTC One using Sprint and first off it did not work when I left the store, I went back and waited another 30 mins for them to activated it and got home to find out they didn't turn on some features I asked for.
Then the next day an update pop up and I updated it and the next time I used the phone it would echo on the other end and would cracky on my end. So I took the phone back and told them what was going on and guess what they asked me? "What do you want me it do about it?" I said fix it. I could not believe she said that to a customer, So they gave me a new one while being rude to me.
So a few days later I get this update again and not even thinking that the first update on the first one was the issue I updated the software and guess what? Turns out the phone did the same thing. So I call sprit and their 1st level of tech support could not figure it out and got me a ticket for 2nd level support that I had to wait at least 48hrs, So about 5 days later or so I get a text on Sat saying to call M-F about my ticket. So Monday I call the 2nd level tech support and turns out that out of 1000's of HTC One cells only less then 100 was having the same issue as I was, to low to make a big deal of it. They said its the software update not working with the phone and to take it back to see if they can reinstall the older software or get a different phone.
So back to Best Buy I go today to find out the only thing out of their mouth was its past the 15 day return there is nothing we can do. I asked for his boss and he said they same thing. I told him I have a trail of paper work shown issues about this type of phone from Sprint, but they did not care. So I am standing there with a broken phone I got from Best buy with no customer support on their end. They would not turn a wrong into a right, they would not lift one finger to help me out. I felt small and like they didn't care about me, They already got my money is what they cared about. I own a company and if I treated my customers like this I would be out of business. So I asked for the GM and he said Im him and nothing I can do. So I walk out the door!!!
So I drove to Sprint and clam down some, And for the first time in over a year I got a good Sprint rep and I knew he really could not help me because I did not buy the phone from sprint but I wanted to heard all my options. They gave me an option to leave it and to get tested out and if something was wrong I would have to pay $75 for another HTC one. I did not want that phone again. So he said I should go back to Best buy and go to the Greek Squad. He also ask why I did not buy my phone from them. I told him each time I cam in I had to wait about an hour to get a very rude rep, but I told him at least they treated him better the Best Buy..,lol. But he was very nice and helpful, they are those few people in big companies that do care and he was one of them.
So my wife said to go to Chandler mall's Best Buy , so I went over there very clam and went right away to the Geek Squad and explained all I been through. Then he said you know what, you proven your phone as not been working right
and asked for a manager to come over, we both explain to him what happen and he look at all the paper work I had and said I CAN HELP YOU. I was in shock!! Turns out the Phx Best Buy store could have exchanged my phone with no issues, but they are lazy. He used my 2nd exchange as the starting date that would have ended tomorrow for the 15 day return. He took me over to the cell phone people and told them to take good care of me and show me other phones.
I walk out the Chandler Malls Best Buy very happy with a new S4 phone and not an crappy HTC broken one.
This proves that its not what a company saids and their polices. Its about the people that work there. The Phx store has poor customer services while the Chandler store has over the top customer service. It was day and night .
I will never shop at Phx Best Buy again Please go to the Chandler Mall's Best Buy, its worth it!!!!
And do not buy the HTC ONE
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