My experience with Richard was great. He deserves five stars. However, I put on a t-shirt and when I pulled it down, it tore. The set up to return is ridiculous! !! If the manager isn't in; they CANNOT help you. I spent $50 on the shirt and another $10.00 to come back to return it. ($10 was for valet; there is no parking) And guess what? The manager was not in. The next day i called to ask if the manager would help me with an exchange and I was given bogus "reasons" why they couldn't exchange the T-shirt. I spent over $700 in that store and this is my reward: a torn brand new t-shirt! I don't even want to wear anything with 'James Perse' on it. The experience left a bad taste in my mouth. Sad really.