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  • I don't know if this Doug guy is a manager or something, but you can clearly tell he doesn't give a crap about you. He has no customer service skills whatsoever. His concern is to get your car in and out as soon as possible, even if the work isn't done. I came to this location twice now and for sure will never go back. The first time I brought my car in was for a radiator hose and my engine getting too hot.. They informed me that a formal diagnosis is $105 but the fee is waived if you follow through with the repair. Sure enough, after the diagnosis, I went ahead with the repair. They told the repair would take about two hours time. The job was done in 45 minutes and they still charged me two hours of labor. Annoyed as I was suppose to use my tax return for a vacation, I paid and left. I later had the same over heating problem (I asked them to take a look at my thermostat as well and I'm assuming they didn't). I later replaced the thermostat myself. I came back later to have my camshaft and crankshaft sensors replaced and once again was told it would be a 2 hour job. It was done again in about 45 minutes and STILL! Another 2 hour labor charge they refused to lower. Another pleasant surprise as my car is worse than when it went in. Half ass diagnoses, half ass work, no customer service, and overcharging. I don't know how these guys are still around. I didn't bother bringing my car back in but at this rate, I'm better off never going there again. Save yourself the time, trouble, and most of all, your money.
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