| rev:text
| - First and foremost- I want to state this review is NOT about the food. The food is always exceptional, which is why I will give 2 stars.
However, if you want to read a review about the Customer Service, please continue reading...I will try to make it as short as possible...
My fiancé and I are expecting our new bundle of joy in less than a month, I craved the Four Cheese Pasta and a good cheesecake. It was safe to safe this was our last date before our little one enters the world. We ended coming in for a late dinner at around 9pm on a Friday night, needless to say, it was NOT busy.
Greeted by the hostesses and seated immediately in a very well good spaced booth. Our server came immediately, but I never recalled getting her name (I like addressing people on a first name basis, so yes I would have remembered).
After receiving our beverages, we were asked if we were ready to order. We needed a couple minutes until we actually decided what appetizers we agreed on. Our server came back around 10 mins later and asked if we were ready. I ordered the calamari and my fiancé got the Dynamite Shrimp. When our appetizers came, it was not our sever who came to bring it to the table, trust me this will be important.
We enjoyed our appetizers for about 15 mins. and then our server came back asked if I wanted more water, I informed her I did and after she came back she asked if another order was needing to be placed.
I ordered my Four Cheese pasta and after declining the added chicken - she was going to walk away. Uhmmm...excuse me? My fiancé is sitting right next to me, why the hurry? He had to state what he wanted to have her turn around and get her attention again.
Okay, our food comes out - again, our server did not bring it nor did the girl who brought our appetizers, I believe it was another server (due to uniform). While this pleasant, smiling (not my) server was going to ask "can I offer you fresh..." here comes our sever cutting her off, "would you like some fresh grated cheese"? Not only did she cut off her teammate, she never said thank you for delivering our food for her. I'm just shocked with the lack of teamwork she displayed.
Dessert comes around, we ordered. This is probably the only time I seen her serve something....our cheesecake and OUR BILL.
Unbelievable. Notice I never used her name, until now because I didn't get it until I got my bill and that's because it was on the receipt.
Megan S, I highly advise you find another job if you are unsatisfied with your current one as a server. If the food wasn't as good like the way you presented yourself at your customer service tonight, I would be making a phone call to the GM of this.
The service definitely does make my dinner and my choice of where I spend my money a priority. Never and I mean never coming back to this location.
We've only seen our server at her convenience:
1. Greet
2. Food order (which actually was our appetizers)
3. Water and Our actual food order (but Megan you were in such a rush to leave, we had to stop you)
4. When you rudely interrupted the happy server who served our food.
5. When you ready to close our bill, served our cheesecake.
6. Picked up our bill while we were still eating our dessert, said thank you while walking away.
Never felt so rushed.
- okay I'm done.
Thank you Megan S.
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