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| - Nearly every review boasts about the pizza and the crust, so naturally we expected Grimaldi's to live up to the hype. We were unequivocally let down.
I'm not one to normally give one star reviews, but in every aspect the food was was disappointing and the service was fake-friendly and slightly cold. For the price of the food and the ambiance of the restaurant, the menu lacked diversity and our pizza definitely lacked flavor, was not crispy, was very heavy, and most of the toppings were bland.
To start, you choose what type and size of pizza you prefer. Then you add what we thought were pretty high priced toppings, which are priced the same regardless of whether they whole or half-pizza toppings. Honestly, it didn't seem fair to pay anywhere between $3 and $5 for a single topping, despite the pizza size, but we did it anyway because we didn't want a pizza with only one or two toppings.
The pizza kitchen and oven are in the dining room, so the food preparation can be seen; including flying dough and oven operation. Pizzas were constantly leaving the kitchen and ours soon ensued. I will give them credit for the size of the pizzas; the small is huge, leaving me to wondering how enormous the large must be.
Anyway, the onto the pizza itself. It's great that they make their own mozzarella in house, but the cheese was extremely rubbery and made for a experience full of gnawing and attempts at getting a clean bite. Even with a fork and knife, the cheese and crust were difficult to get through. The chicken seemed packaged and possibly previously frozen and the rest of the toppings were mediocre at best.
The crust, which we had such high hopes for based on the reviews, was the exact opposite of what a thin crust should have been. The crust lacked rigidity and crisp, couldn't hold up its own toppings, and was fairly dense. After my first slice, I took another and merely ate about half the toppings (aside from the chicken), left the thick crust underneath, and snacked on the crispy outer edge of the slice.
All in all we were disappointed in the service and really let down with the food. After the pizza was brought to our table, our waitress very quickly checked on our meal and I don't think showed up again until it was time for the check. The prices are high, but I guess the portions are large enough to share with several people. We were glad we had a coupon, but we will be trying a different shop on our next pizza outing.
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