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  • Been going to this location for 12-13 years and usually everything is okay. On Wednesday, 5/11 we sat in booth at bar. Finally after moving slowly drinks arrived. Ordered food..wife had salmon and I ordered chicken crispers. Food comes out but waitress tells me the fries are still cooking. Since i prefer all of my food together at one time, I waited for fries before I would eat. I didn't want my wife to wait because didn't want her eating cold fish. While waiting on fries, waitress walked by me at least 5 times and other peoples orders were coming out with fries. I flag down waitress and she acted surprised when I told her I am still waiting...like they should have magically appeared on my table without her bringing them to me. She goes back to kitchen. Finally after to continue waiting the fries come out. i told the waitress this was unacceptable since my wife was 90% done with her meal and my chicken and broccoli were cold ans I wanted to speak to the manager. Manager comes out and asks me what the problem is like he didn't already know. I explained my unhappiness with the service. He asks if comping my meal would be acceptable. I told him yes. My meal was $10.29 but when I got the bill he only comped me $6.61. I can't tell you how pissed I was that he lied to me after my dinner was pretty much ruined. I would typically leave at least an $8 tip which was more than 20% but since I blame the waitress and the manager both i left a $3 tip. I don't believe I'll be going back to this location for a long time at least until they get a better manager who can provide better service and won't lie to me.
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