I do generally like the food at Cosi, but everything else at this place is just terrible. Food is good but not spectacular... when I order a sandwich with a few ingredients and a sauce on it, I would expect it to be generally spread throughout the sandwhich... typically not the case no matter which one I get. For the small sandwich you get, it is WAY over priced. You get tons more at Panera. Plus, the service is so slow I don't understand how I'm waiting so long to make a SANDWHICH when there's hardly anyone else waiting. While I don't have too much to knock on the staff demeanor or food itself, customer service is so bad and the price so high I'd rather go most anywhere else.