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| - One star removed for a very insensitive employee & one because I feel that this business personally tried to get Yelp to remove my review (when it was 4 stars)! Get a load of that.
Back in 2009, we first required the services offered here for someone in our family.
I do not recall his name (might've started with a C?), but he was the owner, and he was a truly great guy. He even met us offsite to finalize the paperwork down by Decatur/Sahara. They were then located in the same business park on N. Rancho, but in another office.
Fast forward to 2016, I found myself making arrangements for the son of who previously passed. Naturally, I thought it would only be appropriate to use them this time around. I took great comfort in that.
The two ladies working were spectacular, given my state. One of them especially deserves a raise for how kind, and comforting she was (she was spunky, with red hair). I really wish I remembered her name. She was awesome. I was probably shaking, but I recall her not even blinking an eye, and even getting a laugh or two from me, at a time when that was nigh impossible.
What really bothered me, though...while I was waiting, I overheard a younger gentleman in the other office gawking over my loved ones' circumstance of death (suicide). It still makes me angry to this day, and I felt powerless (I wasn't going to confront anyone). I understand that he must be quite hardened to this business, but I wish he would've let me leave first before audibly discussing it. I hear his gossipy voice in my memories, and it still boils my blood. "What? How? Where?"...don't these people get sensitivity training? Ufff.
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