This review is for my most recent experience. I called ahead yesterday to make sure the new phone I wanted to pick up was available. I spoke to Brittany she said they had it in stock, and told me to ask for her when I arrive, so I headed down on my way. On my way down I called AT&T to make sure I was eligible for an upgrade, and I was:-). Upon arriving I asked for Brittany, she helped me immediately and had the phone ready right away. Everything was done and switched over within 15 minutes. I purchase a new phone about once a year, and this was the easiest and most pleasant phone buying experience I've had in a long time.