I have been standing at the counter waiting to be helped for a while now. There is no one in the store other than me and there are 4 workers behind the counter. They looked at me and went back to what they were doing. Then 3 of them walked right passed me with not as mush as a Hello. Only when I threw my hands up in the air in a "wtf" manner did someone come to help me. Zales just lost all business from my husband who loves to buy shiny things.