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| - I don't know if these are corporate restaurants or franchises, but in either case, this particular location is pretty bad. First of all, we went for dinner at 5 pm and after waiting 20 minutes to get to the ordering counter, they tell us they are out of brisket. WTH? What BBQ joint runs out of brisket at 5 pm? And they don't have a sign in the window or at least a chalk board when you walk in, to tell that there is no brisket???? At least 80% of the 50 or so people behind me want brisket too. OMG!!!
Their order taking and prep system was designed by the 3 stooges. 3 people trying to help customers and they are trying their best, but their "system" is atrocious. Instead of using a production line system, each person tries to do everything. So let's start at the beginning. You order your plate -- either 1,2, or 3 meats. Let's say you want a 2 meat plate with pulled pork and smoked turkey. So the guy goes to the warmer and takes out a pork butt and a turkey breast, all wrapped in saran wrap. He pulls your portion of pork off and cuts a few slices of turkey breast; wraps the unused portions back up and puts them back into the warmer. Now the next customer wants pulled pork too, so he goes back to the warmer and takes out the newly wrapped pork butt, that he just re-wrapped 15 seconds ago, pulls off the saran wrap, and preps a portion for the next guy --- WTH?
Now he does this while wearing those food server gloves, which is a good thing. But then he has to take them off to scoop the sides into little paper cups -- beans, cole slaw, potato salad, etc. etc. Then he pushes your plate to the girl at the cash register so she can ring you up. He then goes back to the meat prep station and has to put on gloves again. Now when the girl at the cash register is done ringing you up, she goes to the meat prep station and puts on gloves to help the next person in line with their order.....like I said, it's like watching the 3 stooges in action.
Meats have very little if any smoke flavor. Ribs are very salty and the dry rub in not flavorful. BBQ sauces are thin and have no depth of flavor. Sides are pathetic -- coleslaw is very similar to coleslaw at KFC....I call this kind of coleslaw grass clippings from my lawnmower--chopped up bits of cabbage and lousy dressing. Beans came out of a can. Other sides are meh....but the waffle fries and onion strings are OK. And to top this all off, they have no burnt ends and no rib tips!
Prices are higher than average for below average food, IMO.
I know this review is critical, but other Yelpers should know that good places from the bad.
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