This is actually a review for the place in Westlake...I love the subs! I do have to say though, the staff at this particular store is so not friendly! I go in and feel as though they're doing me a favor by waiting on me...ugh! Maybe because I don't tip??? I don't feel it's the type of place that a tip is necessary unless perhaps I was having my sub there, but take out? Sorry...it's no different than any other spot you go to for a quick something on the run. Should we tip at McDonalds too? This industry is all about being able to connect with the public...customer service! If you feel like your owed more than your paycheck, then maybe you're in the wrong biz or perhaps if you'd perform above & beyond, be a standout in performance enough that someone might notice? As far as the company...great subs but maybe time to expand. Fresh cut fries, salads and or great soup!!! That would be perfection...full meal service with great subs!