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  • POOR COMMUNICATIONS...... 2011: Dad purchased the car 2012: Ownership transfers to me 2013: My dad died I've been in for service which is mediocre, e.g. in December I went in for the factory recall, and i asked them to check out the SQUEAKING NOISE when I used the BRAKES, told it was nothing... but they didn't explain why I was hearing it... It was a loud squeak... and a friend suggested I go elsewhere, so I found a reputable established garage, they checked it for free and explained what it was... and repaired it, and there's no more squeaking:-) I'm frustrated that I continue to receive letters and emails addressed to my dad. Getting a birthday card in 2016 was upsetting. I wrote an email... they committed to fix it. "I completely understand your frustration, and although it is past the point of apology I would like to extend another apology as we were not able to make the change at the time you requested. With that being said, I have done everything I can to ensure this doesn't happen in the future. I have updated your information with Hyundai Canada, as well as in both of our internal systems to make the change going forward." If for some reason this happens again please let myself know directly and I will have IT take a look into the file to find out the reason. Otherwise, as mentioned in the letter we would like to thank you for your valued business with Thornhill Hyundai and look forward to continuing our relationship. JUNE 20, 2016: Today's the 5 Year anniversary, and they sent me an email... address to who? Yep, my dad.
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