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| - Over the last 6 years I have used the Scottsdale Medical Imaging (SMIL) facilities for MRIs, Xrays and CAT Scans. I had only one small problem when a supervisory Xray tech took 9 Xray shots for what was supposed to be a 2 shot procedure. . However, during my May 2, 2016 visit for an MRI and Xray at their Mountain View facility, it was a disaster. The catheter was set well in my arm (good blood flow and saline rinse showed it was fine). However, the tech and very new young employee could not help me get on the table and refused to get a man to help (my 3 fractured vertebrae are still healing slowly). It was never a problem before. They then left me in the tube for 15-20 minutes with no explanation until I rang the bell and asked for an explanation. The tech said she was having trouble getting the MRI machine to work (a great confidence builder). Finally, we got it done. They then told me to go home. When I got home to Cottonwood later that night, I found a message stating that they had a mistake and I should have had an Xray. The message further instructed me to return for the Xray. (Ilater made arrangements to get one here in Cottonwood.)
However, the worst of it was that when they pushed the contrast into my arm, it hurt like terribly and up about 6-7 inches above the penetration into the vein. It was excruciating. However, it got better after about 30 seconds although it remained sore throughout the day. I told this to the tech afterwards who commented "Really".
The following day, I called SMIL to complain about this sub-standard treatment. I was directed to a certain "Hal" who was in charge of taking complaints. As I told him about the problems, he took special interest in the problem with the pain from pushing the contrast. He then told me that he was expecting me to tell him that I had had a vein "blown out". (Actually, that was my concern when I had the pain.) He added that they use a standard of 1.2 ml/second to introduce the contrast. Therefore, it was not the technician but rather the needle.
Hal added that SMIL started to use a new needle for their IVs and catheters about two weeks ago and they have had "several complaints of pain and also several blown out veins." I told him that never wanted that to happen again and asked if it was likely for SMIL to use another needle - as I would be coming back in November for another MRI. He stated that he was reporting these "several complaints" but did not visualize any changes for several months.
After all I have gone through in the last few years, I do not need extra pain or the possibility of a "blown vein". I already have heavy scarring on my veins from innumerable blood tests and IVs. I do not need more problems. I have asked my doctor to schedule me for other testing facilities in the future.
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