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  • Highly impressed with this company. Long story short, we let a guy live in our carpeted basement with his husky that absolutely destroyed our carpet in the period of 2 months. We thought we were doing our due diligence by spot cleaning after we discovered spots (and kicking the guy out). Well we still could tell the carpets were nasty and decided we would have to pull them out. Had a slight change of heart realizing the cost to refloor 2000+ft and gave Sweettouch a call to see if we could salvage. Michael came out initially to steamclean. He warned my husband that the treatment may not get through to those heavily saturated spots that went through to subfloor and reviewed options. My husband elected to add on pretreatment. At the time Michael noticed severe buckling in the carpet and mentioned it should be restretched- a service they offer, but didn't pressure the sale. When I came home from work that night I was impressed with the improvement but did see what Michael meant about restretching. We called him back and set up an appt. Michael returned to our house to restretch. Again, very quick and professional and we were happy with the service. At that time we decided to set up a 3rd appt to have him back out to do a deep treatment through the pad and to the subfloor to really tackle the urine spots where he flooded the spots with a solution to break up the salts and then used a water claw. Michael was out again today to finish up our 3rd appt. He did a great job and saved our carpet. It smells great, looks new and we didn't have to spend thousands to replace our basement carpet. We are very happy with the service and the best part is that all 3 times we ended up paying less than what we were quoted. I am picky and I really don't believe you will find a better service to take care of your floors. We plan on scheduling Sweettouch again to clean our tile and hardwood very soon. You will be pleased with this company.
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