I have to say, I'm surprised over any even remotely negative reviews tied to this place. I tend to have pretty high expectations when it comes to services I pay for, and over the past eight years during which I have been a member, this gym has never disappointed me. Yes, the membership and punch card fees are higher than your "typical" gym, but the quality of classes and customer service is way better. (And, prices are comparable to most other boutique fitness/yoga/dance studios anyway). The front desk staff know you, and are consistently helpful and accommodating. Many of the instructors have been there for a long time, and will provide individual attention during class without neglecting everybody else.
I will admit that the change rooms are quite small, but I get around that by changing at work or at home.
I've "grown up" going to this gym, and it has had an incredible positive impact on my life. Not a single negative thing to say!