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| - TERRIBLE SERVICE! Been there once before, service was slow, but food was good so we decided to try it again. Seated and placed our order at 7:40pm. At 8:25pm (45 minutes later), still no sign of our food, and our waiter hadn't ONCE returned to our table. We flagged down the guy refilling water and asked him to check on our order. After a few minutes he comes back and says "It's going to take some time." I tell him it's already been 45 minutes, so what's the issue. He says "There are a lot of people here." I look around, and it's only about 70% full. It's a Saturday night, it's not a big restaurant, so shocked that they are not staffed to get food prepared in 45 minutes. We told the guy to cancel our order and that we were leaving.
On the way out, I stop at the front to tell the manager we're leaving because of the slow service. All he focuses on is what table we were seated at, then he flags down our waiter and walks away to talk to him. Best I can tell, the only thing he was concerned about was making sure our order got canceled so they don't lose any money. Well, they've lost our business going forward, so too bad for them. Not an apology, not even a recognition of the issue, that's terrible leadership by this company.
Guess we should not have given them a second chance. They were even worse this time around.
As a note, when we arrived, we ran into our neighbors who were waiting on a to-go order from the restaurant. They said the restaurant told them 25 minutes to get the order ready, however they had been there much longer than that. So at least I know it's not just us.
If you're good with waiting an hour for food, enjoy this place. However if you have reasonable expectations about service, then avoid it.
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