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| - Hmmmm...I'd heard so much about Nicky's Thai Kitchen, but never got to the Northside location, that I jumped on the opportunity to hit their new downtown location. I have to say, the food was everything I'd heard it was. Flavorful, fresh, beautifully prepared and perfectly delicious. Clearly Nicky's knows how make their dining customers happy when it comes to Thai cuisine. A solid 4 stars there definitely. And they are definitely gluten-free friendly...big plus there.
My standard for Thai is always Green Curry. This time I ordered it with chicken. Big pieces of soft eggplant, crisp snowpeas, al dente green beans, peas, carrots, big pieces of broccoli enveloped in a sweet and hot (I ordered it HOT) green curry kissed with coconut satisfied every expectation I have of that lovely dish. It came with a choice of soup or salad. Salad it was. Iceberg lettuce was graced with a pineapple peanut dressing that I think I could put on everything and be happy. It was beautiful. That is, when it finally arrived at the table. Let me detail the lowlights of the visit.
The service is abysmal. Does it sound like I'm overstating how bad it was? Nope. The three of us waited and waited until finally we stopped a server to ask where the salads were. Immediately the salads appeared on the table. Were they waiting at the pass simply to be picked up and delivered?
Entrees? Same slooooooooowwwww experience, but with a new twist. After an extended time my dining companions got their entrees. The assumption was made that mine would arrive next. And it did....10-15 minutes later and only after (again) asking the server. Some major improvements need to be made in the service area. Do they need more than 2 servers? You betcha! The place was crammed with diners! There were potential diners out the door waiting for tables to open up.
Unfortunately, the service doesn't come close to the food. I'm hoping it's just a matter of finding their sea legs and the service issues will clear themselves up quickly. If not, those lines out the door will disappear quickly...downtown diners mostly have a lunch HOUR to abide by. PLEASE, Nicky's, let the service match the quality of the food soon. The only reason there are 3 stars instead of 2 is because the food is SO blasted good! Fingers crossed that next time the review will be stellar for BOTH!
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