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  • Horrible. We switched from Cox to Centurylink purely for the price of the internet. We just need it for computers and video streaming, 10 Mbps. Unfortunately, the service has been occasionally down or extremely slow. In the last 2 years, we've had no service at least 4 times. When we call to notify them, they say "It looks like the service in your whole area is down" and it usually takes a few days to fix. Whenever they "fix" our problem, it takes 2 or 3 visits b/c they don't have the proper part or the guy isn't qualified. But the most recent case was the worst. We were told that we would be upgraded to 25Mbps at no extra charge. But instead, they charged us $100 for the install and an additional $30/month. When we called to complain, the Centurylink service will not let you remain on hold and wait for an agent. Instead, you can leave a voice message that they promise to return. We left 3 messages in December and never got a call back in the last 3 weeks. They did however, finally waive the install fee and the late payment fees from the last month. We had Cox before, but switched for the price though the Cox service was always good. I'd suggest going with Cox. Higher price, but better, more reliable internet service and customer service.
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