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| - I used to be a huge advocate for this place. I literally have only bought my tires from this location since it opened because of their professionalism and demeanor. Approx 10 sets of tires over 15 years. Today, their demeanor and professionalism sucked. I was informed the exact same tires that I previously had on my car that lasted 49K miles, are currently at their last possible rotation after less than 25K miles. I got no explanation, other than, "yea, you'll need to replace them soon." Next, as I hand the guy my keys, he says it will be two hours to rotate my tires. If you told me this up front, you could have saved us both some time. Don't assume your customers have 2 hours to spare for tire rotation, it isn't logical. If it will take more than an hour, just tell us up front and we'll stop by when you aren't so busy. At the end, I'm waiting for my car to be pulled out of the garage. While I'm sure the loud Rap music is fun for guys working on cars it just annoys me. Next, the guy pulling out my car drives right past me standing 5 feet from him, and parks at the far end of the lot. So, I wait for him to get back inside the building, where it's just me and two employees. One guy is bitching about how an employee failed to get the make and model of a car on his paperwork, and what an idiot he is. Guess what? I don't give a sh*t about your internal dirty laundry! Keep that sh*t to yourself when customers are in the building! What happened to your professionalism? Or was it just because Joe wasn't working today? Anyway, the cherry on top of this shitty experience, was as I drove off the lot I had to pull over because they didn't close the hood. Appears you have managed to let greed replace your previous business model of customer service and integrity. Now you are the same as every other tire shop... What's next? Charging for tire repairs? Charging for rotations? No more discounts? Hmmmm... guess we'll see.
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