Absolutely disappointing experience. I experienced poor service by any restaurant standard, but down right awful compared to restaurants at a similar price point. I had a reservation for 2 people at 9 pm and showed up at 8:45 pm, the hostess said it'll just be a minute and directed us to the bar. While we at the bar another couple who came after us who did NOT have a reservation gets offered a table before us. Another couple who originally had the intention to eat at the bar was also offered a table before us. Around 9:20 pm (20 min after our reservation time) the bartender approaches the hostess then the hostess finally offers us a table. She claims the other hostess got us confused with another couple. Nobody ultimately took accountability for situation or offered us anything that made it seem like they cared. Anyways, the waitress was extremely nosey and asking way too many personal questions. AFTER we paid our bill and were on the way out, the bartender approaches us and says he forgot to transfer our drinks to our table and he needs to see our card to run it again. Everything was so sloppy and uncoordinated about the whole experience. I won't comment on the price of the food, everyone seems to accept they are overly expensive. Anyway, I tipped my 20% and decided I would never come back. I will never go the Melting Pot again and will continue to share this experience with everyone I know until I die. When I say everyone, I mean everyone.