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  • Went to Potbelly's looking for something less greasy in the mall. Even though they've plopped themselves in the 'more real restaurant' corner space of the food court, don't be fooled. It's mall food. Their menu layout is confusing and crowded, making it hard to know what I can order let alone their methods. I ordered a 'original' size sandwhich, their regular/medium, roast beef. I wanted the cheese, whatever came on it, and some avacado. The person at the front of the service line asked what we wanted, then immediately got distracted and started talking to another employee. It was loud and continually confusing. He asked if I wanted what came with it and I said yes. Turns out that just landed me paying extra for mushrooms, which make me sick, and greasy bacon. The next person was confused as to what I got, despite only being a foot from the first person. I then realized this was just a more confusing subway and this was the toppings guy. I repeated myself, confused what he wanted till I realized this, then was pretty done. After that we got to a third person where we had to repeat our order another time, find out we were paying extra for every topping, and $20 later (for two sandwiches and two drinks) we left. Frustrating. Never doing that again. As for flavor my roast beef was fatty greasy and pretty gross. The chicken was good. I'm sure someone would like the flavor, everything else was just so infuriating I never want to go back.
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