| rev:text
| - If I could give them zero stars that would fit this company the best.
I signed an extended service contract with them on Sunday, January 4th, 2015. I have yet to receive any information about the contract that I signed or what work was completed at my house in January. After waiting a few weeks, I called the company again on January 26th and 27th, and finally on my third attempt I spoke to Christy, asked why I never received a call from the company that the tech came out said they would be calling and I asked for the paperwork about my contract. They stated that they would send the information out to me right away, and they would have a tech come out to check out the ac unit since I was advised how dirty it was. In 02/2015, the same tech came out and serviced the ac unit with whatever they were suppose to do with the system check, the tech then tries to sell me on something else about the drains with the AC, I declined. He said he had to go to his truck and finish up the paperwork and he would send me an email about what was completed, well what a surprise I have yet to receive the email to the email that I have verified with them about four times by now.
In June, I called and asked when they would be servicing my ac again since the 6th month mark was coming close and also if I could get a copy of the service contract, the work done in January and February. Christy advised oh we had "issues" without email at the time, let me send everything out to you...and still nothing.
First weekend of August, my AC unit went out, and since I signed their "Platinum Plan" in January, on a Sunday, I called them Friday night and left message, thinking they would call me back, well I called them again on Saturday and Sunday and left messages with no call back. I finally received a call from some punk kid at the front desk, saying is there something I can help you with? At this time I already called another company out on Saturday, and they arrived within two hours of my call. This kid then proceeds to tell me, well we are no longer a 7 day a week company. WAIT, I signed a contract that said your company would be out to my house 7 days a week, within 24 hours of the first call, and you didn't notify me?!?!?!?! This kid was upset because I at this time was not a happy camper, he told me couldn't help me and Christy, would call me right back. Well, here we are the end of August and not a single call or email. I have now filed a complaint against this company with the BBB, since they do not want to fulfill the contracted that I signed!!
Stay clear of this company, if you home warranty company tells you they put a service request and Exquisite Air is the ones they are sending, tell them no and not to sending this company. I have had service contacts with other AC companies in the past, and I have never had this BS they have put me through. ***STAY CLEAR OF THEM****
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