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  • A very generous 1-star. Clearly this company doesn't realize who their clients are, where their money actually comes from and to whom they serve. It's an all-to-common mistake in this industry. Upon not renewing a lease for a home in Summerlin I was charged for light bulbs that didn't match, which had nothing to do with me, $200 for 10 minutes worth of touch-up cleaning, $80 to paint a scratch on a door, in addition to hundreds of dollars for contrived landscaping charges outside of our original agreement. There's no doubt this was a money grab, pure and simple. The "agent", Damien was well versed in this practice. For example, after keeping about $800, he sent me a picture of a few little items in a bathroom drawer rather than just throwing them away, which would have taken 1/10th the time, just so he could add to his cleaning charge. Ultimately, he blamed the Owner but the reputation of this firm, well established on this and other review sites, speaks for itself. Nowhere in his photos and invoicing was there any mention of the dog-urine damaged lawn that I patched and repaired, the ants I had to treat for on 6 separate occasions, the dishwasher that leaked and couldn't be used or the unanswered service requests. Benjamin Franklin once said "Reputation isn't everything; It's the only thing," a lesson this firm and others like it could learn from. For me, I can afford the loss. I was simply relocating and transitioning to a purchase (and it was no mistake that I did not use this firm for that purchase). However, for others these hundreds upon hundreds of dollars that get skimmed off a security deposits can make a big difference economically. In this day and age, businesses live or die based upon reviews, but often not fast enough.
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