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Attributes	Values
type	rev:Review
dateCreated	2015-11-14 00:00:00 (xsd:dateTime)
itemReviewed	R&K Building Supplies
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	8 (xsd:int)
rev:text	Had two nice back doors put in. *Sales* Worked with Eddie. He was very polite and responded to calls/concerns quickly. He was very helpful in helping us pick doors. +1 R&K requires you to pay 80% of the cost of the entire job (not just the doors) before they even order the doors. We thought that was outrageous since as most of us know what happens when the contractor has most of the money is his pocket (service/control degrades quickly). We weren't crazy about this and they did accommodate us a bit regarding this which made us feel more comfortable to proceed. +1 We had a disagreement on a fix several months after the install. Basically they installed the two doors in close proximity to each other but they did not key them to the same key. They wanted me to pay $125 to fix this. A piece of my email response to R&K... "I don't feel your stance is the correct one. You can agree that this was overlooked during planning and installation but then you still feel I should pay as if that didn't happen. When you consider how much we paid for this job this would have been a cheap fix for R&K (less than 1% of the total job cost). When you look at it that way even if I was totally wrong (which I do not believe I am), the end result (a happy customer) is not worth a 1% concession? " -2 *Installation* We are happy with the installation. The installation job appears to be of high quality. No issue yet. +4 *Trim* The guys that did it were very nice. We showed them a picture that at a glance they did succeed in matching. However, it just didn't look right in person. It's like it was missing some craftsmanship (hard to explain). Anyhow, we decided to pay the people that did our kitchen cabinets an extra $500 to tear it out and redo it. What a difference that made. Night and day. We never complained to R&K about it because we liked the guys that did it and technically they did match the photo that we showed them. However, the moment we hired the other trim pro it was apparent that his skill level was far beyond what R&K could provide. He not only matched the photo but immediately guided us into options that would make it look much better and guided us away from details that would make it look bad. He was more expensive $500 vs $300 that we paid to R&K for the trim but the difference was astounding. -1 *Recommendation To Others* I would use R&K again to install doors or windows. However, I would not have them do any of the finish work. Don't be surprised if they don't go above and beyond to make sure you are happy. You will likely get a solid job done with no frills.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Steven

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