This groomer was referred to me by a friend. We had our first appointment 3 weeks ago. Alex explained in detail why he could not just completely groom my 6 month old yorkie on the first visit. They need to be ready so as not to hate grooming forever. He spent 30 minutes with me and my puppy. He got on the floor and interacted with both me and Barkley which he said would make him calm. It worked. I brought him back two days later and he bathed and trimmed as much as he could without traumatizing Barkley. He will go back this week as they recommend about every 3 weeks in the beginning. As a lot of the other reviews said my puppy came back smelling amazing! He seemed happy and at this point I have no complaints. The shop is clean and not cluttered. Love the free tie. Adorable:)