I had sent an email to laser for less after receiving a treatment that I was less then satisfied with. I have never been so impressed with the response I received, not only did the marketing director explain that they have a 14 day "touch up" policy (which I was unaware of), but she offered to do a complete re-laser of my chest and stomach area to rectify the issue, even though it had been well over a month since my last treatment. This is something I felt was clearly above and beyond for any business to do. Laser for less has made a lifetime customer out of me!