The food here is very good. The service is very poor. I've never, ever, seen so many employees doing so little in a restaurant this size before. I've dined there or attemped to dine there twice. On one occasion I went for lunch on a week day. The place was fairly busy but there seemed to be plenty of employees in Genghis shirts milling around. It was hard to tell what they were doing and many didn't seem to do much. Our waitress was moderately attentive but the food was good.
On a more recent visit we went for a late lunch on a Thursday. When we walked in there was a lot of staff either standing around doing little or sort of milling around. There were about a dozen customers and slightly more staff. The bartender was away from the bar and was talking to the receptionist. We clearly interrupted an important discussion. As it was late we thought we could get in, get fairly quick service, and get out. We never saw our waiter or waitress. After some time watching employees mill around (not doing much) and trying to guess who our waiter or waitress would be, we still had no water and no orders taken. In fact, there had been no contact since the hostess seated us.
We got up and left and once again interrupted the bartender and hostess who thanked us for coming. We thanked her and then my wife mentioned that we'd had nothing. Suddenly she remembered who we were and turned to look at the booth she'd seated us. However, like everyone else she made no effort to make certain our needs were met, she just shrugged and off we went.