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| - I took my cat here for an emergency late on a Friday night. I found everyone to be very friendly and pleasant to deal with - the receptionist, the vet tech who took our cat's vitals, and the vet. The vet tech, Kevin, had an extremely calming, reassuring presence and was very sweet to our cat. The vet, Dr. Cordelli, was clearly very competent and knowledgeable and was able to give our cat almost immediate relief from his symptoms and was very clear about what some of the causes might be. She was also forthcoming about how much testing and treatment options would cost. She gave us an estimate and the final bill was actually slightly lower than her estimate. We waited for awhile as she ran tests and she came back to us with a diagnosis and treatment plan. She was very patient with us when we asked tons of questions about the treatment. We waited awhile to actually pay and be discharged, but I'm sure it was because Dr. Cordelli spent time writing up very detailed discharge instructions so that we had all the necessary info written down. I appreciated not having to remember all the details of the treatment plan because it was a lot to keep in my head! They even gave my cat a bath before returning him. Yes, it was expensive, but they DID NOT do anything rude to me like ask for a credit card number or payment up front. I felt that the bill was in line with what I would expect to pay for emergency care, which is always more expensive than a normal vet.
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