We were so excited to go but after seeing the wait for check in, our excitement faded. 1 hour LATER we got into our room. The room was beautiful & clean BUT 2 weeks after we came home; I was charged $50. I have emailed numerous times, tried to call on lunch breaks but had to hang up due to waiting my entire break! I have still yet to get a manager on the phone, let alone a straight answer from accounting! Shame on you MGM Grand Resorts! I have told all my family, friends & co workers not to go to your establishmentS! Shame on you!!