ok heres the deal. The customer service was good for the most part. Problem is the screens they use to replace iPhones are not an "iPhone" screen, they are a knockoff. It leads to a couple issues but the most troubling is if you were polarized glasses the screen is impossible to see. The other problem was the sensitivity of the screen. It was always causing me problems. I went back several times to try and fix the issue but when I left nothing had changed. Maybe you will have better luck.