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  • Allegiant doesn't even deserve the 1 star I'm giving them in order to write this review. I have never received such poor customer service in my life! We were lured in by their low prices, but, after all the add-ons, it was really no less than what we could have spent with Southwest. Our flight was supposed to depart for Vegas at 5pm (a 45 minute flight, keep in mind), however we were ultimately delayed for FOUR hours. We weren't provided with any update until 45 minutes AFTER our flight was supposed to take off. Instead, all staff l vacated the terminal (yes, they literally all left), so there was no one to even talk to. When an announcement was finally made at 5:45pm, it was an announcement over the loudspeaker (still no staff in sight) to say that our flight was going to depart at 6pm, which we all knew was obviously just a statement to placate us as there was still no plane at the gate and we would literally have had to be boarded already to depart a mere 15 minutes later. I could go on and on about how awful the experience was (no refunds, no credits, no apologies, not even a free drink... they wanted to charge $2 just for water on the plane. Isn't water usually free??), but it's obvious that I'm not the only one that has had such a horrible experience with Allegiant and I don't need to belabor the point. Needless to say, I will never fly them again and have made it my mission to warn other consumers. DO NOT FLY ALLEGIANT.
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