We were out at the lake this weekend boating and towed a jet ski rented from Jet Action back to the dock. Things happen, but when I called the office to help make arrangements for the couple "stuck" in the middle of the lake, I was treated rudely and told that "these things don't break down so I don't know what to tell you." No suggestions or assistance was offered. I would NOT rent here. Unhelpful and very rude.